Frequently Asked Questions (AKA, the "We Get These A Lot" Questions)

Can I cancel my order?

You’ve got 14 whole days from the day your order lands on your doorstep to change your mind. Simply drop us a line, and we’ll send you the return address and instructions. Just a heads up: the return postage is on you, champ.

When will I get my refund?

We'll sort your refund out within 14 days of getting your return back in our hands. We’re quick, but not magic!

Where are my goodies coming from?

No overseas hassle here! We work with UK-based wholesalers, which means your stuff could arrive in as little as 3 days. Fast, like a courier on a mission.

How much is shipping?

Good news – UK delivery is totally on us! That’s right, free.

Do you ship outside the UK?

Ah, sadly no. We love our UK customers, but we’re not sending packages abroad just yet.

When will my order arrive?

We like to work fast, so most orders will be processed within a couple of days and should land at your door in 3 to 8 days. Patience, grasshopper.

Why are my items being sent separately?

Ah, the joys of modern logistics! Due to our items being stored in various warehouses across the UK, your order might be sent out in separate parcels. It’s a bit like trying to organise a party – sometimes not everyone can arrive at the same time!

But don’t worry, every time an item is despatched, you’ll get a shipping confirmation email with a shiny new tracking number. So, if your parcels seem to have taken different routes, rest assured – they’re just making their way to you in their own time, like a well-planned treasure hunt. Happy tracking!

What if my order never arrives?

Don’t panic! Drop us an email at support@yosso.co.uk, and we’ll chase it down faster than a dog after a squirrel.

What if my order’s faulty?

If something’s gone a bit wobbly, let us know ASAP at support@yosso.co.uk, and we’ll sort it out. No one likes a dodgy order!

How do I change my order after placing it?

Order placed but changed your mind? Email us as soon as you can at support@yosso.co.uk, and we’ll do our best to sort it before it’s shipped off to you. Quick on the draw, that’s us.

How do I pick the right size?

Each item has its own size chart (we’re not trying to confuse you). Check it out in the description or images before you hit ‘buy’ – better safe than sorry!

What if my burning question isn’t here?

If you’ve got a question we haven’t covered, don’t hesitate to reach out to us at support@yosso.co.uk. We’re always here to help, or at least point you in the right direction.